Post by hanro1187 on Feb 14, 2024 8:48:20 GMT
In the beauty service business, consulting and persuading customers plays a very important role, contributing to promoting sales growth. So do spa owners know the secret to convincing customers to buy services in a smart way? Don't skip this article because it will help business owners have more powerful tricks to convince customers to buy services quickly. How to serve customers To convince customers to close the service, the owner or consultant does not simply need to offer attractive incentives, or "excessively" flatter customers, but needs effective sales closing skills. again. Surely those who do business for a long time have heard and applied the 3B formula: Friend - Discuss - Sell in business deals.
To sell to customers, especially valuable deals, you need to be friends Latvia Telemarketing Data with them first, then discuss work and finally sell - close the deal. To convince customers to buy better services, don't ignore the following 10 extremely effective ways: 1. Talk to customers naturally, don't rely too much on the script Whether you advise customers on service through a direct channel or via phone or text message, remember one thing: "don't depend too much on sample scripts". The purpose when customers call or text you to ask about products or services is that they need to be met and consulted directly about their specific problems or needs. Talk and answer customers naturally and accurately with the questions they are interested in to help solve their needs in the most thorough way. Avoid using stereotypical scripts and giving unenthusiastic answers that make them feel uncared for and superficial.
Many customers have shared that they have a better impression and are more inclined to shop through face-to-face consultations with staff. According to data from Bright Local, up to 60% of customers prefer to call small and medium-sized businesses directly if they have questions or concerns related to products or offers. On the other hand, studies on customer relationship management also show that the connection between customers and sellers cannot be sustainable if consultants simply read from a pre-prepared conversation script. . See more: Scenario for consulting on spa and cosmetic customer care to effectively close sales 2. Remember and call the customer's name during the conversation/consultation session A study shows that customers are very sympathetic to consultants who remember and call them by name during the conversation.
To sell to customers, especially valuable deals, you need to be friends Latvia Telemarketing Data with them first, then discuss work and finally sell - close the deal. To convince customers to buy better services, don't ignore the following 10 extremely effective ways: 1. Talk to customers naturally, don't rely too much on the script Whether you advise customers on service through a direct channel or via phone or text message, remember one thing: "don't depend too much on sample scripts". The purpose when customers call or text you to ask about products or services is that they need to be met and consulted directly about their specific problems or needs. Talk and answer customers naturally and accurately with the questions they are interested in to help solve their needs in the most thorough way. Avoid using stereotypical scripts and giving unenthusiastic answers that make them feel uncared for and superficial.
Many customers have shared that they have a better impression and are more inclined to shop through face-to-face consultations with staff. According to data from Bright Local, up to 60% of customers prefer to call small and medium-sized businesses directly if they have questions or concerns related to products or offers. On the other hand, studies on customer relationship management also show that the connection between customers and sellers cannot be sustainable if consultants simply read from a pre-prepared conversation script. . See more: Scenario for consulting on spa and cosmetic customer care to effectively close sales 2. Remember and call the customer's name during the conversation/consultation session A study shows that customers are very sympathetic to consultants who remember and call them by name during the conversation.